These terms govern your use of VeqtorPay services. Please read them carefully as they contain important information about your rights and obligations.
Welcome to VeqtorPay ("we," "us," "our"). These Terms of Use ("Terms") govern your access to and use of our services, including but not limited to money transfers, currency exchange, bill payments, and prepaid card services, whether provided through our website [www.veqtorpay.com], our mobile application (the "App"), or in-person at our retail locations (collectively, the "Services").
By accessing our website, downloading our App, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use our Services.
To use our Services, you must:
Be at least the age of majority in your province or territory of residence.
Be an individual, or acting on behalf of a business, that is legally permitted to use our Services in your jurisdiction.
Use the Services only for lawful purposes and not for any prohibited purposes outlined herein.
You may need to register for an account to access certain Services. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate.
As a regulated MSB, we are legally required to verify your identity. You authorize us to make inquiries, either directly or through third parties, to verify your identity and protect against fraud. This may include requesting copies of your government-issued ID, and you agree to provide such documentation.
You are responsible for maintaining the confidentiality of your account credentials (username, password) and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.
By initiating a transaction, you authorize us to execute the transaction according to the instructions you provide (e.g., recipient details, amount).
All exchange rates and fees applicable to your transaction will be disclosed to you before you confirm the transaction. Rates are subject to fluctuation. You have the right to cancel a transaction before it is funded and processed. We are not responsible for fluctuations in exchange rates between the time you receive a quote and the time you fund the transaction.
Once a transaction has been submitted and processed by us, it is irrevocable. You cannot cancel, amend, or stop the transaction.
It is your sole responsibility to provide the correct and complete name, address, and account information for the recipient. We are not liable for funds sent to an incorrect recipient based on your instructions.
We may refuse to process any transaction at our sole discretion, particularly if we suspect it is related to fraud, money laundering, terrorist financing, or violates these Terms or any law.
You agree not to use our Services for any unlawful or prohibited purpose, including but not limited to:
Violating any law, statute, or regulation
Engaging in fraud or money laundering
Sending funds derived from illegal activity
Infringing on intellectual property rights
Interfering with service security
Providing false or misleading information
All content, features, and functionality on our website and App, including text, graphics, logos, and software, are the exclusive property of VeqtorPay or our licensors and are protected by Canadian and international copyright and intellectual property laws.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VEQTORPAY, ITS DIRECTORS, OFFICERS, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO:
YOUR USE OF OR INABILITY TO USE OUR SERVICES.
ANY ERRORS OR OMISSIONS IN THE CONTENT OF OUR SERVICES.
ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN.
ANY DELAY OR FAILURE IN THE EXECUTION OF A TRANSACTION BEYOND OUR REASONABLE CONTROL.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS IS LIMITED TO THE TOTAL FEES WE EARNED FROM THE SPECIFIC TRANSACTION GIVING RISE TO THE CLAIM.
YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
You agree to indemnify and hold harmless VeqtorPay and its affiliates from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of or related to your use of our Services, your violation of these Terms, or your violation of any rights of a third party.
We may suspend or terminate your account and your access to our Services at any time, with or without cause or notice, except as required by applicable law. Upon termination, your right to use the Services will immediately cease.
These Terms shall be governed by and construed in accordance with the federal laws of Canada applicable therein.
Any dispute arising from these Terms or your use of the Services shall be submitted to the exclusive jurisdiction of the courts located in Canada.
As a regulated Canadian MSB, we fully comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and its regulations. This includes, but is not limited to, verifying customer identity, monitoring transactions, and reporting suspicious transactions to FINTRAC.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our Services after any change constitutes your acceptance of the new Terms.
If you have any questions about these Terms, please contact us at: support@veqtorpay.com